top of page

Privacy Policy

At The Performance Lab (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our team.

​

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, billing information, and other details provided when booking appointments, filling out forms, or contacting us.

  • Health-Related Information: details you provide for scheduling or treatment purposes, subject to applicable privacy and medical confidentiality laws.

  • Usage Data: including your IP address, browser type, device information, pages visited, and interaction with our site.

  • Cookies & Tracking Technologies: used to improve user experience, analyze traffic, and support site functionality.

​

2. How We Use Your Information

Your information may be used for the following purposes:

  • To schedule and manage appointments or treatments.

  • To communicate with you regarding services, updates, or inquiries.

  • To process payments and manage billing.

  • To improve our website, services, and patient experience.

  • To comply with legal, regulatory, and professional requirements.

​

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: with trusted third-party partners who help operate our website, payment systems, or appointment scheduling platforms.

  • Legal Requirements: when required to comply with law, regulation, or valid legal processes.

  • Medical Professionals: when necessary to provide continuity of care, subject to your consent and applicable privacy laws.

  • SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

​

4. Data Security

We use industry-standard measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access the personal information we hold about you.

  • The right to request corrections or updates.

  • The right to request deletion of your information, subject to legal and medical record-keeping obligations.

  • The right to opt out of marketing communications at any time.

​

6. Cookies and Tracking

Our website may use cookies and similar technologies to personalize your experience, analyze site traffic, and provide targeted advertising. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly.

​

7. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

​

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

​

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

​

SMS Terms & Conditions

​

SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

​

Types of SMS Communications:

If you have consented to receive text messages from The Performance Lab, you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

​

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/potential patients 

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

​

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method:

You may opt in to receive SMS messages from The Performance Lab in the following ways

  • By submitting an online form

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us attechops@tpltampa.com

  • Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary.

bottom of page