Privacy Policy

At The Performance Lab (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our team.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, billing information, and other details provided when booking appointments, filling out forms, or contacting us.
Health-Related Information: details you provide for scheduling or treatment purposes, subject to applicable privacy and medical confidentiality laws.
Usage Data: including your IP address, browser type, device information, pages visited, and interaction with our site.
Cookies & Tracking Technologies: used to improve user experience, analyze traffic, and support site functionality.

2. How We Use Your Information

Your information may be used for the following purposes:

To schedule and manage appointments or treatments.
To communicate with you regarding services, updates, or inquiries.
To process payments and manage billing.
To improve our website, services, and patient experience.
To comply with legal, regulatory, and professional requirements.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

Service Providers: with trusted third-party partners who help operate our website, payment systems, or appointment scheduling platforms.
Legal Requirements: when required to comply with law, regulation, or valid legal processes.
Medical Professionals: when necessary to provide continuity of care, subject to your consent and applicable privacy laws.

4. Data Security

We use industry-standard measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request corrections or updates.
The right to request deletion of your information, subject to legal and medical record-keeping obligations.
The right to opt out of marketing communications at any time.

6. Cookies and Tracking

Our website may use cookies and similar technologies to personalize your experience, analyze site traffic, and provide targeted advertising. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly.

7. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.